Soft Skills Programmes

Soft Skills Programme Name

Credits / CPD Points

NQF Level

CONTACT CALL CENTRE – SKILLS PROGRAMME

10 / CPD5

4

UNDERSTANDING ENTREPRENEURSHIP AND ENTREPRENEURIAL QUALITIES

10 / CPD5

4.5

BUSINESS MANAGEMENT AND FINANCIAL MANAGEMENT SKILLS

10 / CPD5

4.5

BUSINESS ACUMEN

10 / CPD5

4.5

PROCUREMENT

10 / CPD5

5

ADAPTABILITY INTELLIGENCE WITHIN CHANGE, DIVERSITY MANAGEMENT

10 / CPD5

5

ASSERTIVE, CONSTRUCTIVE, INTERPERSONAL COMMUNICATION SKILLS 

10 / CPD5

5

LEADERSHIP SKILLS WITHIN THE 21ST CENTURY

10 / CPD5

5

SYSTEMS APPROACH TO DECISION-MAKING AND PROBLEM-SOLVING

10 / CPD5

5

BUSINESS WRITING SKILLS

10 / CPD5

5

MASTERY SKILLS – LABOUR DISPUTE RESOLUTION

10 / CPD5

5

MASERY SKILLS – PRESENTATION SKILLS 

10 / CPD5

5

MASTERY SKILLS AND EMOTIONAL INTELLIGENCE

10 / CPD5

5

LEAD, MANAGE AND REVIEW SKILLS DEVELOPMENT

10 / CPD5

6